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There is NO RETURN on printed materials (this includes Kits), cut yardage, Oliso products, Cutterpillar products, wool pressing mats, CD's and Software. 

 

All returns are at the discretion of OTBD.  Return shipping costs will be at your expense, and we recommend using a carrier that provides tracking information.

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TO RETURN AN ITEM:

1. Complete the form on this page with all required fields.

2. You will receive an email within two business days confirming the return request and providing options.

3. If you are mailing items back, please pack any items securely.

4. Returns should be sent to:

On the Bias Designs

P.O. Box 157

Eagle, WI 53119
Attention: Returns Department
 

Once our warehouse has received your return items we will refund as follows:

• Credit card - Your account will be credited within 2 weeks after we receive your package.

• Paypal - Your account will be credited within 2 weeks after we receive your package

• Check or money order - Refunds be will issued in the form a store credit.

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REFUSED SHIPMENTS:

If you choose to refuse a shipment, upon return of the shipment, we will deduct a 75% restocking fee from the amount of the credit along with any shipping charges.

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Returns made after 15 days are ONLY eligible for store credit and are at the discretion of OTBD. 

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Please note, the retail value of free item(s) will be deducted from your refund if not returned with the qualifying item(s).

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When your order arrives, please look at your item(s) to verify you've received your complete order and that your items are undamaged.

 

Kits are folded and can be nested - please unfold the fabric and remove each piece to ensure that you have everything listed on the pattern/package.

 

At anytime if you are unhappy with your experience or have questions please contact customerservice@onthebiasdesigns.com or call us at (262) 200-1590 for additional help or assistance.